Customer Support Spendgo Customer Support Spendgo

Add a Transaction to Your Account

You can upload and view receipts with your favorite loyalty programs powered by Spendgo. When you upload a receipt to your account, any points earned on the order will be automatically added to your account. You must also be logged into your Spendgo Member Account for the applicable brand to claim your receipt.

There are 2 ways to identify your receipt and upload it — with an order number or a receipt code.

 

Upload with an Order Number

Use your order number (also known as the transaction number) to upload a receipt.

  1. Login to the member portal with the brand your purchase was made.

  2. On the far right, click the + Add points button.

  3. Select Order Number.

  4. Enter the Order Number.
    How the Order Number appears on your receipt can vary per store/brand (some brands call it a Check#). Often, it is prefaced with a “#”.
    In some cases if there are preceding zeros (ex. 0066 or 0123), you may need to exclude zeros when inputting your order number.

  5. Enter the date of purchase.

  6. Enter the purchase total.

  7. Click Upload.


Upload with a Receipt Code

At some stores, a receipt code is printed at the bottom of the receipt. If you have a receipt code, use these steps:

  1. Login to the member portal with the brand your purchase was made.

  2. On the far right, click the + Add points button.

  3. Select Receipt Code.

  4. Enter the 10-digit receipt code.
    A Receipt Code is a printed 10-digit code at the bottom of your receipt. The format is AA#AA-AA#AA.

  5. Enter the date of purchase.

  6. Click Upload.

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For Businesses, Customer Support Spendgo For Businesses, Customer Support Spendgo

Support Events

Support events includes transactions that you can filter and manage from within the dashboard.

Link a transaction

Members sometimes forget to enter in their phone number at the time of their purchase and would like to claim their earnings post-transaction, for this, you can link a transaction to the member.

  1. Navigate to Support > Events

  2. Use the filters to find the specific transaction.
    Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events.

  3. Once you’ve located the transaction, click Manage > Link

  4. Enter in the member phone number to be linked to the transaction and click Link

Transfer a transaction

In some cases, the wrong transaction was claimed or a member wants to transfer their transaction to a different account, for this you can transfer the transaction to a new member.

  1. Navigate to Support > Events

  2. Use the filters to find the specific transaction.
    Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events. The transaction must already be assigned to a member in order to be transferred.

  3. Once you’ve located the transaction, click Manage > Transfer

  4. Enter in the new member phone number to transfer the transaction to and click Transfer

Unlink a transaction

If the wrong transaction was claimed, for this you can unlink the transaction from a member.

  1. Navigate to Support > Events

  2. Use the filters to find the specific transaction.
    Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events. The transaction must already be assigned to a member in order to be unlinked.

  3. Once you’ve located the transaction, click Manage > Unlink

  4. Review and confirm by clicking Unlink

View a transaction

View the details of a transaction — line-items, discounts, etc.

  1. Navigate to Support > Events

  2. Use the filters to find the specific transaction.
    Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events.

  3. Once you’ve located the transaction, click Manage > View

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