Next Visit Campaign

A Next Visit campaign makes an offer available to the member upon their next in-store visit. Next visit offers are great for surprise and delight campaigns, rewarding loyal members, and incentivize their next drop into your store(s).

Campaign Examples

• Enjoy a Free Cookie on your next visit (while supplies last)!
  By setting a max redemption setting on your free item offer, you can prepare your inventory and engage your members to make their next purchase sooner.

• Surprise & delight
  Don’t send out any marketing, just surprise your loyal members with an offer on their next visit. It’s common to also set the offer to expire on that visit, so the member must redeem it or it will be lost. Members will feel your program is actually rewarding and this can keep them engaged with your brand over others.

• Prompt customers to join your text club on their next visit
  Increase your text club subscribers by prompting them to join via the in-store customer facing device (CFD). Members can accept the terms and receive the double opt-in text to your phone number. Once they confirm by replying “Y”, you have grown your SMS subscriber base.

Things To Know

• A next visit can be used to target members on their first visit when the start of the campaign is also at the start of your program. If you have members who have already made a first or subsequent visit, they can again be targeted with this next visit campaign.

• For text message prompts, you must have an SMS subscription plan on your account.

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Creating An Offer Campaign

See Offer types for more information.

1. Go to the Campaigns tab in the Dashboard

2. Click the Create link in the top nav

3. Select the Next Visit automation and click Next

4. Select your action type: Offer or Prompt
   Your account must have an SMS subscription plan to select the Prompt action.

5. Define your offer parameters and click Next

6. Enter a unique campaign name for your internal reference

7. Schedule your campaign start date and time

8. (Optional) Schedule your campaign end date and time. If this is not defined, you campaign will be ongoing with no end date

9. Review your campaign details and click on Schedule to create your new campaign

Tip: Hover over the tooltips for more information on each field box.