How Points Work
Earning points
There are four ways a member can earn points:
When a Member completes a transaction on a Spendgo integrated POS (online, in-store, or in-app), the Member can earn at a rate of 1 point per $1 spent. Points will be earned on the sum of all qualified items, rounded down to the nearest integer. For example:
| Item | Cost |
|---|---|
| Burger | 10.75 |
| Fries | 4.50 |
| Medium Soda | 2.00 |
| Subtotal | 17.25 |
| Points Earned | 17 |
A Member can add a transaction (and the associated points) in the Spendgo Member Portal.
Support can issue points to a Member. See how to add points to a Member in Dashboard.
Points offers promotions can be targeted to Members. See how to set up a points offer in Dashboard.
Earn rate
The most common earn rate is 1 point earned per $1 spent, less taxes, tip, discounts, other fees, and item exclusions.
Points are calculated based on the sum of qualified items and then rounding to the floor (e.g. $5.75+4.75=$10.50, rounded down to the nearest integer is 10). Points offers are then calculated based on this rounded down number.
It is possible to increase the earn rate for a limited time or at a specific time of day in the week to drive traffic to your stores. This can be accomplished with a Date & Time, Recurring, Purchase Total or Purchase Items campaign within your Dashboard.
Points exclusions
Item exclusions from points earn are configurable at the start of your program. These are items that will not earn points. For example, you may not want money loaded to Gift Cards to earn points.
Support Events
Support events includes transactions that you can filter and manage from within the dashboard.
Link a transaction
Members sometimes forget to enter in their phone number at the time of their purchase and would like to claim their earnings post-transaction, for this, you can link a transaction to the member.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events.Once you’ve located the transaction, click Manage > Link
Enter in the member phone number to be linked to the transaction and click Link
Transfer a transaction
In some cases, the wrong transaction was claimed or a member wants to transfer their transaction to a different account, for this you can transfer the transaction to a new member.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events. The transaction must already be assigned to a member in order to be transferred.Once you’ve located the transaction, click Manage > Transfer
Enter in the new member phone number to transfer the transaction to and click Transfer
Unlink a transaction
If the wrong transaction was claimed, for this you can unlink the transaction from a member.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events. The transaction must already be assigned to a member in order to be unlinked.Once you’ve located the transaction, click Manage > Unlink
Review and confirm by clicking Unlink
View a transaction
View the details of a transaction — line-items, discounts, etc.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events.Once you’ve located the transaction, click Manage > View