Points Threshold Campaign
A Points Threshold campaign allows you to set the number of points a Member needs to earn an offer. A feature of the Points Threshold offer is it can be configured to automatically earn an offer — this means when a Member has enough points (e.g. Member has 50 points at a 50 points threshold), their points will auto convert into an offer. The set points threshold value is removed from their account and an offer is added. The auto-earn will happen every time the threshold is met while the campaign is live.
When a Points Threshold is not set to automatically earn, a Member can continue to earn points on their account and when the set threshold is reached, the offer then becomes available for use. The Member does not have to use the offer at that threshold, they can continue to earn points and instead use a higher threshold offer.
Campaign Examples
Automatically Earned Points Threshold
$5 off for every 50 points earned
Points Threshold
Free Dessert at 40 points
$5 off at 60 points
$10 off at 100 points
Things to Know
You are limited to only one (1) active Points Threshold offer where the auto-earn is enabled. When a points threshold is set to automatically earn, there is no way for the Member to reach any higher point threshold.
If you plan to support both types of Points Thresholds — automatically earned and not automatically earned — it is important the automatically earned threshold is greater than all other point thresholds. Otherwise, points will automatically convert into an offer and your Member will not be able to reach the higher threshold values. For example:
50 points Fountain Drink for 50 points
100 points $10 off for 100 points
200 points $20 Off automatically at 200 points
This works, a Member who has 199 points can use 50 or 100 points on a Free Drink or $10 off respectively. However, once they hit 200 points, this will automatically become a $20 off and their balance reduced.
50 points Free Coffee for 50 points
100 points $10 off automatically at 100 points
200 points $20 off for 200 points
Member will not be able to reach 200 points because their balance will be deducted 100 points as soon as they reach that level and given the $10 off offer.
With an automatically earned Points Threshold, when a Member earns a large sum of points at a time, the points will automatically convert into multiple offers. For example, if your auto-earn threshold is 50 and the Member’s first purchase is a catering order worth $300, the Member will earn 6 offers. This also means if you are setting up a notification based on this offer being earned, mutliple notifications may be triggered to the Member’s number or email address.
Creating An Offer Campaign
See Offer types for more information.
Go to the Campaigns tab in the Dashboard
Click the Create link in the top nav
Select the Points Threshold automation
Define the Point Threshold at which the offer should be available
Automatically Earned will be enabled by default. Enable or disable the auto-earn feature, and click Next Step
Define your offer configurations and click Next
Define the target audience to receive the offer by turning on the segment and defining your audience filters. Then click Next
Enter a unique campaign name for your internal reference
Schedule your campaign start date and time
(Optional) Schedule your campaign end date and time. If this is not defined, your campaign will be ongoing with no end date
Review your campaign details and click on Schedule to create your new campaign
Points Offers
There are two types of points offers — add points and multiply points — and several ways to create these points offer for Members in your Dashboard. You can use any of the following campaign types to issue points offers:
Date & Time Campaign
Target an audience with a single-use add or a multiply points offer on a set date and time.
Example Use Cases
Giving points to Members based on their number of visits.
Giving points to Members based on their total spend over a period.
Multiplying points for online transactions for a limited time.
Considerations
Date & Time points offers are not perpetual and are one-time use.
Depending on the audience size and complexity, it can take 30-90 minutes for everyone to be issued the offer.
See how to create a Date & Time Campaign.
Registration Campaign
Reward member’s for completing their account with bonus points.
Example Use Case
Give bonus points to new members for completing their account.
Considerations
Registration points can only be earned once. It will only be added to their account once the person has completed their account setup by verifying their email address.
See how to create a Registration Campaign.
Recurring Campaign
Target an audience with a single-use add or a multiply points offer on a recurring interval.
Example Use Cases
Multiply points on Tuesdays for email and SMS subscribers.
Considerations
Recurring points offers are not perpetual and are one-time use.
Depending on the audience size and complexity, it can take 30-90 minutes for everyone to be issued the offer.
See how to create a Recurring Campaign.
Purchase Total
Gives all Members the ability to make a purchase within the campaign live period to earn an add or multiple of points on the order. This has an unlimited usage within the campaign live period.
Example Use Cases
On-going multiply points earn during from 2pm to 5pm on Wednesdays for happy hour.
Limited time points multiplier
Considerations
Purchase Total is always available to all Members and cannot be targeted. It can only be limited to select stores where the bonus points can be earned.
Can also be used to increase the base earn rate from 1 point per $1 spent to N points per $1 spent.
See how to create a Purchase Total Campaign.
Purchase Items
Gives all Members the ability to make a purchase within the campaign live period to earn an add or mutliply offer for every qualifying item. This has an unlimited usage within the campaign live period.
Example Use Cases
Multiplying points on
Considerations
Purchase Items is always available to all Members and cannot be targeted. It can only be limited to select stores where the bonus points can be earned.
See how to create a Purchase Item Campaign.
Note: Date & Time and Recurring are similar, in that these points offers are issued in advance and availble in a Member’s account — this means the points offer is available to a specific Member and ready for their use until it expires. Whereas Purchase Total and Purchase Items points are not considered in a Member’s account until they make a qualfied action. A qualified action is making a purchase (for the Purchase Total campaign), or making a purchase of a qualifying item (for the Purchase Items campaign). Purchase Total and Items is not targetable to an audience. it is open to all Members to participate if they make the qualified action within the campaign live period.
How Points Work
Earning points
There are four ways a member can earn points:
When a Member completes a transaction on a Spendgo integrated POS (online, in-store, or in-app), the Member can earn at a rate of 1 point per $1 spent. Points will be earned on the sum of all qualified items, rounded down to the nearest integer. For example:
| Item | Cost |
|---|---|
| Burger | 10.75 |
| Fries | 4.50 |
| Medium Soda | 2.00 |
| Subtotal | 17.25 |
| Points Earned | 17 |
A Member can add a transaction (and the associated points) in the Spendgo Member Portal.
Support can issue points to a Member. See how to add points to a Member in Dashboard.
Points offers promotions can be targeted to Members. See how to set up a points offer in Dashboard.
Earn rate
The most common earn rate is 1 point earned per $1 spent, less taxes, tip, discounts, other fees, and item exclusions.
Points are calculated based on the sum of qualified items and then rounding to the floor (e.g. $5.75+4.75=$10.50, rounded down to the nearest integer is 10). Points offers are then calculated based on this rounded down number.
It is possible to increase the earn rate for a limited time or at a specific time of day in the week to drive traffic to your stores. This can be accomplished with a Date & Time, Recurring, Purchase Total or Purchase Items campaign within your Dashboard.
Points exclusions
Item exclusions from points earn are configurable at the start of your program. These are items that will not earn points. For example, you may not want money loaded to Gift Cards to earn points.
Add points to a Member’s account in Dashboard
How to add points to a Member’s account in Dashboard
Navigate to the Support “♥” tab in the left hand side.
Look up your Member by their account phone or email.
Click on the “+” and select Add Points.
Enter in the number of points to be added in the Quantity field.
Select the reason you are adding points.
Click Add.
Offer Types
Spendgo supports multiple offers types, each having additional configurations allowing you to target the Members who receive them. You can easily create, monitor and generate follow-up actions based on a Member’s engagement. Spendgo offer types include:
Add Points
An Add Points offer allows you to give out set number of points to each Member in a selected audience.
Campaign examples
Give 50 points for making 3 visits this week.
Things to know
Add Points is only available in the Date & Time and Recurring campaign types.
BOGO
A BOGO is a buy one, get one item free.
Campaign Examples
Buy one, get one item free on your birthday
Buy one burger and get a small fries free when you register
Things to know
The default setting is to discount the lowest valued item in the purchase. For example, if you have one $10 item and one $8 item, the $8 item will be discounted.
The value of the discount is based only on the price of the parent item. If there are priced modifiers that are not rolled-up into the price of the parent item, they will not be calculated as part of the discount. For example, if you have one $10 item and one $6 item with a $2 modifier, the total discount will be $6.
Discount ($)
A fixed discount is a set value to be discounted from a Member’s purchase.
Campaign examples
$5 Off your purchase
Things to know
The discount value is deducted from the basket subtotal less any exclusions. If the subtotal is less than the value of the offer, the difference is lost. For example, a $10 off is applied to a $7 purchase, the discount will be $7 and the $3 will be lost to the member.
Multiply Points
Multiply points is an offer that multiplies the points earned on a Member’s purchase.
Campaign examples
Earn 3x points happy hour
Add any dessert to your purchase and get 2x points on your entire order
Get 2x points on coffee after 2pm
Things to know
The basket subtotal is the sum of all qualifying items — this means tax, tip, and most other service charges will not be included.
Items that have been marked non-qualifying to earn points in the main program will also not qualify to earn bonus points.
Percent Discount
Percent Discount is a set percentage discounted from a Member’s purchase.
Campaign examples
10% off a purchase
Things to know
This discount value is calculated based on the basket subtotal. The basket subtotal is the sum of all qualifying items — this means tax, tip, and most other service charges will not be included.
Some items will not be included in the discount value, when items have been marked as non-qualifying for discounting. For example, alcohol items may not want to be discounted. If a purchase includes one $6 beer and one $10 burger, plus a 10% discount — the percent discount will be $1, excluding the beer from the discount.
Price Adjustment
Price Adjustment is an offer which adjusts price of items item.
Campaign examples
$5 sandwich Tuesdays
Things to know
The discount value is calculated based on the difference between the normal price and the discounted price of the item. For example, if the item is $8 and the discounted price is $5. The discount value will be $3 discount.
The price adjustment will always apply to all the items in the order which match the redemption item group.
Getting Started with Infobip Email
If you are using Infobip as your email provider, there are several steps they require before you start sending emails to your Members. This process will take coordination with your Spendgo Integrations specialist to enable.
What to expect
The following are the steps and options to configure your Infobip integration:
Access to Infobip Portal
Get access to your Infobip Portal. Please contact your Customer Success Manager for support.Create a welcome email template
Design your Welcome email template to be delivered to newly signed up Members.Customize your domain
If you want to send email from your own domain, please contact your Customer Success Manager for support. This step requires someone with knowledge of your domain hosting services.Enable Infobip as your email provider
Once the welcome template is ready and your custom domain (optional) is verified, your email integration with Infobip can be fully enabled. Spendgo will configure this for you.Warm up your domain
To ensure your custom domain establishes a postitive sender reputation and better deliverability, Infobip requires a warm up process.
Access to Infobip Portal
Please provide the following details to your Customer Success Manager for Admin access to your Infobip portal:
First Name
Last Name
Mobile Number (required for two-factor authentication)
Email
An email will be sent directly to the contact’s email from Infobip with instructions on how to set their password. Once logged in, additional users can be added and email templates can be generated.
Note: We recommend not to send any emails until your domain has been verified and the integration fully enabled by the Spendgo team.
Create a welcome email template
Here’s a quick step-by-step instruction on how to create your template:
Go to Moments > Templates in the left navigation bar
Select "Content Email Template”
Click “Create Template"
Design your template, name, and save the content template
Please email your Spendgo contact when complete with the following details:
Welcome content template name (e.g. Welcome to Loyalty)
The Welcome email subject you want to go out to Members(e.g. Welcome to Brand Rewards)
Sender name (e.g. Brand Rewards)
Sender email address (e.g. info@loyalty.brandname.com)
Spendgo will configure your welcome email flow, test and confirm your integration is enabled. Once your domain has been verified email integration is enabled, you can begin your domain warm up at any time.
Customize your domain
For more information from Infobip, please see Infobip’s Register A New Domain guide.
Log into your Infobip portal and navigate to Channels & Numbers > Email
Click Add New > Domain button
Enter your subdomain (e.g. loyalty.brandname.com) you will be using to send emails. Your domain must not already be in use.
Enter your daily send volume
Maintain the recommended DKIM length of 2048 bit
Select your domain purpose. Most commonly, this will be configured for Marketing.
Click “Set up domain” button. The next screen will show you the DNS records to be mapped to your subdomain.
Go to your hosting provider and map the records. No other records should be associated with this domain. It can take up to 48 hours to propogate. You can check using a public tool https://dnschecker.org/ and fetch for your records to confirm your setup is complete.
Here is a list of some of the most common domain/hosting providers on how to edit TXT records:Navigate back to the Infobip portal > Channels & Numbers > to manage your domain.
Click the “Verify” button. When verified, a green check icon will display by each record and the domain status will be updated from “unverified” to “verified”.
If your domain has been successfully verified, you are ready to warm up your domain.
If your domain is not verified or partially verified, review the records that have a red warning icon. You can check using a public tool https://dnschecker.org/ and fetch for your records to confirm your setup matches exactly the records provided, and aligns with the requirements of your hosting provider. Once you update the configuration, you will have to reverifiy the records. Changes can take up to 48 hours to propogate.
For additional support you can also reach out to Spendgo Integrations or Infobip Support directly.
Domain Warm Up
For more information from Infobip, please see Infobip’s Automated Warmup guide.
Domain warming is the process of establishing a positive sending reputation with Internet Services Providers (ISPs) and avoiding spam folders. Before you start, here are some pointers to ensure your warm up is done to the best of its ability and boosts deliverability:
Clean email databases by removing invalid emails
Only send emails to recipients who have signed up/opted in
Do not purchase lists on scrape sites
If your bounce rate exceeds 5% of the total traffic over the last 24 hours, the service will be temporarily blocked. This ensures your reputation remains established and doesn’t portray a high bounce rate. If you are temporarily blocked, please reach out to us for assistance.
Note: Your custom domain must first be verified before continuing onto this step.
To start the automated warm up process, create a broadcast campaign to be sent to your entire audience (assuming it’s been cleaned).
IMPORTANT Note: Depending on your entire audience size, expect your email campaign to be delivered over several days. See below for the number of days. For this reason, ensure your campaign content is not time sensitive.
Navigate to Communications > Create Broadcast button
Set the channel type to Email
Enter in your email campaign details and create your template design
Note: DO NOT update the Advanced Settings.Continue to preview your email and launch.
Send at least 1 marketing email to your audience a month to keep your domain warmed.
The number of days it will take to send and warm-up will vary based on your audience size. By default, your daily send volume starts at 200 sends and will increase after every 24 hours and 5 minutes as your domain begins to warm up. At this time you will not be able to run any parallel email campaigns until your domain has been warmed. Below are the daily volume increments:
Day 1: 200 sends
Day 2: 500 sends
Day 3: 1,000 sends
Day 4: 2,000 sends
Day 5: 5,000 sends
Day 6: 10,000 sends
Day 7: 20,000 sends
Day 8: 40,000 sends
Day 9: 100,000 sends
Day 10: 250,000 sends
Day 11: 500,000 sends
Day 12: 1,000,000 sends
Day 13: 2,000,000 sends
Day 14: 5,000,000 sends
Notification Placeholders
Spendgo offers placeholders for dynamic information. Place the placeholder within your message to add personalized or dynamic content. The following list outline all the available placeholders to you.
Placeholders are currently supported in the Emma and Mailchimp email integrations.
| Placeholder Name | Description | Example |
|---|---|---|
| event_name | The name of the event | offer_earned |
| campaign_id | The associated campaign id with the event | 12345 |
| created_at | The UTC timestamp of the event | 2020-06-10T00:00:00Z |
| event_source | The source of the event | spendgo.com |
| event_store_code | The store code where the event took place | 99999 |
| spendgo_id | The member's unique Spendgo id | 1234567890 |
| first_name | The member's first name | Sophia |
| last_name | The member's last name | Smith |
| dob | The member's date of birth | 1998-11-12 |
| gender | The member's gender | F |
| postal_code | The member's postal_code | 90210 |
| favorite_store_code | The member's favorite store code | 99999 |
| The member's email | email@example.com | |
| phoe | The member's phone number | 5555555555 |
| sms_optin | The member's text message subscription status | true |
| email_optin | The member's email subscription status | true |
| password_reset_link | The member's unique password reset link generated upon request to reset password | https://my.spendgo.com/abc123 |
| loyalty_status | The member's loyalty status | activated |
| loyalty_units | The loyalty program units are either "points", "stamps" or "visits" | points |
| balance | The members loyalty balance in points, stamps or visits | 40 |
| next_reward_at | The unit threshold to the next reward | 50 |
| next_reward_at | The number of units till the next reward | 10 |
| reward_name | The name of the reward linked to event | $5 Off |
| reward_code | The promo code associated with the reward linked to event | WELCOME |
| reward_expiration | The reward linked to event expiration UTC timestamp | 2020-07-10T00:00:00Z |
| reward_value | The value of the reward in points (when applicable) | 50 |
For more details on how to use placeholders within your templates, please review your provider’s guides as implementation will be different per platform.
For Emma
If your content includes:
Congrats, you’ve earned [%reward_name%]!When a $5 Off reward is earned your recipient will see, “Congrats, you've earned $5 Off!”
For MailChimp
If your content includes:
Congrats, you’ve earned *|EVENT:reward_name|*!When a $5 Off reward is earned your recipient will see, “Congrats, you've earned $5 Off!”
Support Events
Support events includes transactions that you can filter and manage from within the dashboard.
Link a transaction
Members sometimes forget to enter in their phone number at the time of their purchase and would like to claim their earnings post-transaction, for this, you can link a transaction to the member.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events.Once you’ve located the transaction, click Manage > Link
Enter in the member phone number to be linked to the transaction and click Link
Transfer a transaction
In some cases, the wrong transaction was claimed or a member wants to transfer their transaction to a different account, for this you can transfer the transaction to a new member.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events. The transaction must already be assigned to a member in order to be transferred.Once you’ve located the transaction, click Manage > Transfer
Enter in the new member phone number to transfer the transaction to and click Transfer
Unlink a transaction
If the wrong transaction was claimed, for this you can unlink the transaction from a member.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events. The transaction must already be assigned to a member in order to be unlinked.Once you’ve located the transaction, click Manage > Unlink
Review and confirm by clicking Unlink
View a transaction
View the details of a transaction — line-items, discounts, etc.
Navigate to Support > Events
Use the filters to find the specific transaction.
Note: Selecting one day and the store location of the transaction are always required at minimum to filter through the events.Once you’ve located the transaction, click Manage > View
Requested Password Reset
When a member requests a password reset, they must provide their account email through the Member Portal forgot password page or through the Spendgo APIs. Once this request has been submitted, the member will be sent a password reset link that directs them to provide and confirm their new password.
You have the option to define how a member can receive their password reset link — either by Spendgo’s default email notifications, text notifications, or your third party email integration.
Via Default Spendgo Email
No setup is required, this is automatically enabled using the Spendgo template and sent from ‘donotreply@spendgo.com’.
Via Text Notification
In the Spendgo dashboard you can enable the Requested Password Reset text notification:
Navigate to Settings > Notifications
Create a new notification
Select the notification type Requested Password Reset and click Next Step
Enter a unique Event Name
Define whether to require opt-in for members.
Note: We recommend to leave require opt-in turned off; you will want all requests to receive this one-time notification.Select your medium as Text
Enter in your text message content and click Next Step. For more info, see Text Message Compliance
Note: The unique reset password link is automatically appended to the end of each member’s message on send. A placeholder link "https://my.spendgo.com/p/placeholder" is displayed in the UI.Review and confirm by clicking to Create your notification
Via 3rd-Party Email Notification
The benefit of using your email integration is to send the link within your own template and from your own domain. In the Spendgo dashboard you can enable the Requested Password Reset email notification:
Navigate to Settings > Notifications
Create a new notification
Select the notification type Requested Password Reset and click Next Step
Enter a unique Event Name
Note: Jot down the event name as you have entered it. You will use this to map your event to the mailing in your email provider platform.Select your medium as Email
Review and confirm by clicking to Create your notification
Log into your integrated email provider platform to create your template. Insert the reset password link placeholder into your template. See notification placeholders.
Configure your event name trigger and complete the setup.
Helpful links:
• Setup a custom event in Emma
• Setup an automated event API in Mailchimp
• Event notification placeholders
Both Emma and MailChimp require emails to be subscribed in order to send an email. This is a limitation that can result in some members not receiving their notification.
Notifications
Notifications are automated messages sent to members when a specific event occurs. There are two types of notifications that can be sent — a campaign notification and a settings notification. Below explains both:
Campaign notifications are periodically sent messages based upon the member’s loyalty activity. For instance, if a member earns a specific offer, you can trigger an email message to notify them each time the offer is earned encouraging them to make a purchase and redeem it. Campaign notifications always require the member to be subscribed to send them the notification (e.g. they must be subscribed to your email and/or text messages).
Offer earned - send a notification when a member earns a specific campaign offer.
Offer used - send a notification when a member uses a specific campaign offer.
Reward earned - send a notification when a member earns a reward.
Reward used - send a notification when a member uses a reward.
Settings notifications are one-time messages typically expected, as it contains information the member wants to check or confirm, such as when they request to reset their password or have completed an order, you can send a notification about those events.
Add points (via Support) - when your Support team adds points to a members account, the member can be notified they were successfully added.
Requested Password Reset - when your members request to reset their password, you can send them an email or text notification with their unique reset password link.
Things to keep in mind
You must have an email or text message integration set up for the notifications to work.
Only subscribed members to the specific medium chosen will receive the notifications.
Campaign notifications ARE marketing messages, and the content options are more flexible.
Settings notifications ARE NOT marketing messages, members do not need to be subscribed, which means it is important to craft your message to meet the member’s expectations. Only send content that aligns with what they agreed to receive. For more information, see Text Message Compliance. You can choose to only send to subscribers by enabling the “Require Opt-In” field in the notification setup.
When setting up email notifications, the mailing must be configured in your email provider’s platform. See how to setup the event within your email integration provider: Emma, Infobip, or Mailchimp.
Create Notification
Text Notification
For Campaign notifications, navigate to Campaigns > Notifications. For Settings notifications, navigate to Settings > Notifications.
Add + a new notification.
Select the event that will trigger the notification and click Next.
Enter a unique and easy to understand event name.
Notes: Additional required fields may vary based on event type, enter all required information.Select text as the medium.
Note: Medium options will only be displayed if the integration is enabled.Enter your text message content. See Text Message Compliance for content guidelines.
Enter the start and end dates.
Review and Create your new notification.
Email Notification
For Campaign notifications, navigate to Campaigns > Notifications. For Settings notifications, navigate to Settings > Notifications.
For Emma
Add + a new notification.
Select the event that will trigger the notification and click Next.
Enter a unique and easy to understand event name.
Notes: Additional required fields may vary based on event type, enter all required information.Select email as the medium.
Jot down the event name as you have entered it. You will use this to map your event to the mailing within your email provider’s platform.
Enter the start and end dates.
Review and Create your new notification.
Log in to Emma and navigate to the Automation page.
Create new workflow.
Name your workflow.
(Optional) Choose an audience if you want to further segment sends.
Choose your event trigger, select Custom API Event and click Next.
Create the filter statement (ex. event_name equals reward_earned) and click Next.
Key = “event_name”
condition remains “equals”
Value = the exact event name that you jotted down in Step 5Select send every time event is triggered, click Next, and then Confirm.
Add action to workflow to send email and follow the onscreen instructions to design your mailing template.
Activate the workflow and Save workflow to turn on the notifications.
Visit Emma for more documentation on how to trigger custom events.
Location of Infobip template ID
For Infobip
Add + a new notification.
Select the event that will trigger the notification and click Next.
Enter a unique and easy to understand event name.
Notes: Additional required fields may vary based on event type, enter all required information.Select email as the medium.
Enter the template id of the mailing you want to send on the event.
You can either get the template id # from the bottom right corner of the template module. If you have not already created your template, create your template.Notes: Only Infobip “Broadcast” Templates can be used for notifications.
Enter the start and end dates.
Review and Create your new notification.
For Mailchimp
Add + a new notification.
Select the event that will trigger the notification and click Next.
Enter a unique and easy to understand event name.
Notes: Additional required fields may vary based on event type, enter all required information.Select email as the medium.
Note: Medium options will only be displayed if the integration is enabled.Jot down the event name as you have entered it. You will use this to map your event to the mailing within Mailchimp.
Enter the start and end dates.
Review and Create your new notification.
Log in to your Mailchimp and navigate to Automations.
Create an automated Event API email.
Name your campaign and Begin.
Edit the trigger.
Set the delay to immediately.
Enter the the exact event name that you jotted down in Step 5 and click Update trigger.
Design or select your email template, Save And Continue.
Confirm your settings and click Start sending.
Edit Notification
For Campaign notifications, navigate to Campaigns > Notifications. For Settings notifications, navigate to Settings > Notifications.
Select Manage > Edit in the row of the notification you intend to edit.
Enter your updates and Save Changes.
Delete Notification
For Campaign notifications, navigate to Campaigns > Notifications. For Settings notifications, navigate to Settings > Notifications.
Select Manage > Delete in the row of the notification you intend to delete.
Click Delete to confirm.
A Delete cannot be undone once confirmed.